Privacy Policy

Tulip Jewels & Beauty operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Tulip Jewels & Beauty is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

• Contact details — name, address, billing and shipping address, phone number, and email address
• Payment information — processed securely through Shopify; we do not store full card details
• Account information — username, password, preferences, and settings
• Transaction information — items viewed, added to cart or wishlist, purchased, returned, or exchanged
• Communications — information you share with us, e.g. customer support enquiries
• Device & usage information — IP address, browser, device, and how you interact with our site

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, payments, and returns
• Send order confirmations, shipping updates, and account notifications
• Respond to enquiries and provide customer support
• Detect and prevent fraud, and keep our Services secure
• Improve our website and shopping experience
• Send promotional emails — only if you have opted in
• Comply with legal obligations and enforce our policies

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers — such as Shopify, payment processors, and shipping couriers — solely to operate and fulfil the Services. We may also disclose information when required by law, to enforce our policies, or in connection with a business transaction such as a merger.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Your information may be shared with Shopify and its service providers, which may be located outside the country you live in. To learn more about how Shopify handles your data, you can read the Shopify Consumer Privacy Policy.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how visitors use our site. You may disable cookies through your browser settings, though this may affect some site functionality. For more detail, see our Cookie Policy.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can remove it.

Security & Retention

We take reasonable measures to protect your personal information, although no method of transmission or storage is completely secure. We retain your information only for as long as necessary to fulfil orders, comply with legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete personal information we maintain about you
• Request a copy of your data, or have it transferred to a third party
• Opt out of marketing communications at any time via the unsubscribe link in our emails

To exercise any of these rights, contact us using the details below. We may need to verify your identity before processing your request.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. Where required, we rely on recognised legal transfer mechanisms to safeguard your data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at: contact-us@tulipjewelsnbeauty.com