Frequently Asked Questions

We specialise in premium South Asian bridal and occasion jewellery, including bridal sets, necklaces, earrings, maang tikkas, passa, nose rings, bangles, groom's jewellery and accessories. Our collections are designed for weddings, engagements, Eid, parties and special celebrations.

Yes. Our bridal collections are carefully selected to complement traditional Pakistani, Indian and South Asian bridal outfits. Many of our pieces feature Kundan, mirror work, pearls and gold-plated finishes.

Our jewellery is fashion jewellery crafted using high-quality materials with premium gold plating and carefully selected stones. Unless specifically stated in the product description, our jewellery is not made from solid gold.

Simply browse our collections, add your chosen items to your basket and proceed to our secure checkout. You will receive an order confirmation by email once your purchase has been completed.

Yes. We deliver throughout the United Kingdom. Delivery options and estimated delivery times are displayed during checkout.

Yes. We ship to many countries worldwide. International delivery times and shipping costs vary depending on your location.

Our standard collections are usually processed and dispatched within 1–2 working days.

Our Bespoke Collection is made to order and requires up to 6 weeks for processing and dispatch. Please note that this processing time does not include delivery time.

If you need your order urgently for a wedding or special occasion, please contact us via WhatsApp before placing your order. We will do our best to accommodate your request whenever possible.

Yes. Where tracking is available, you will receive your tracking details via email once your order has been dispatched.

Due to hygiene reasons, we do not accept returns, exchanges or refunds on jewellery items unless the item is faulty or you have received the wrong item.

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with your order number and clear photographs so we can resolve the issue as quickly as possible.

Please contact us within 24 hours of receiving your order. Include your order number along with clear photographs of the damaged item and its packaging so we can investigate and resolve the issue promptly.

To keep your jewellery looking beautiful:

• Store it in a cool, dry place.
• Avoid contact with water, perfume, hairspray and cosmetics.
• Clean gently with a soft, dry cloth after wearing.
• Keep your jewellery in its original pouch or jewellery box when not in use.

Many of our products are presented in elegant packaging, making them perfect for gifting. Please check the product description or contact us if you require gift packaging.

We accept order cancellations within one hour of placing your order.

If your order has not yet been processed or dispatched, we may also be able to amend your order. Please contact us as soon as possible after placing your order, and we will do our best to assist you.

Please note that Bespoke Collection orders cannot be cancelled or amended once production has begun.

Yes. We regularly offer seasonal promotions and exclusive discounts. Subscribe to our newsletter and follow us on social media to stay up to date with our latest collections and special offers.

If you have any questions, we're always happy to help. Simply get in touch via our Contact Us page, email, or WhatsApp, and we'll respond as soon as possible.